Privacy Policy

At Qilo, your privacy is important to us. This Privacy Policy outlines the information we collect, how we use it, and your choices regarding your data. This policy applies to users in the United States and Nigeria, and we are committed to complying with both US and Nigeria data protection laws.

Information We Collect

At Qilo, we collect a variety of information to provide you with the best possible service. This information includes, but is not limited to:

• Personally Identifying Information: This may include your name, contact data (email address, phone number, billing and physical addresses), login credentials, and demographic data (such as gender, date of birth, and zip code).
• Device Information: We collect information related to your computer, mobile device, and browser, including IP address, mobile device ID, operating system, connection speed, bandwidth, browser type, referring/existing web pages, web page requests, cookie information, hardware attributes, and software attributes.
• Third-Party Information: If you choose to log into the App using a third-party login such as Google or Apple, we’ll receive information from those third parties for account verification purposes in accordance with what you have agreed with those parties under their settings and terms and conditions (such as your name and email address). Please note that the social network may independently collect information about you through the integration.
• Usage Activity: We track your interactions with our service, as well as your interactions with third-party websites and applications accessed through our service. This includes viewing habits, preferences, history, click rates, time spent on pages or features, and the identity of third-party websites.
• Billing and Payment Information: We collect information related to billing, payment, and shipping.
• Photographic or Video Images: If you submit images or videos for identification or non-diagnostic purposes, we collect this data.
• User-Generated Content: Any statements or content, such as comments, videos, photographs, or images, that you submit or publish on the Service.
• Additional Information: Any other information you provide when communicating with us.
• Information Collected on Mobile Devices: When using our service on a mobile device, we may collect additional information, such as:
• Your name associated with your mobile device.
• Your telephone number associated with your mobile device.
• Geolocation data.
• Mobile device ID information.
• Contacts and contact information stored on your mobile device (with your express consent).
• Information about third-party software applications on your mobile device (with your express consent.
• Information Collected Automatically by Third Parties: Information is collected by third-party SDKs (i.e. software development kits) on the App and our website providers, rather than being collected by us directly. This includes the following categories of data: identifiers (such as user IDs and device IDs); usage data (such as your interactions with the App); diagnostics (such as crash logs); contact information (such as your name and email); and health and fitness information (which you input into the App). This information is shared to allow the App to operate, for analytics and product personalization purposes, and to run efficient marketing campaigns. To see how they use this information, please refer to their privacy policies. We have provided links to these. For California residents, see additional rights you may have with respect to this sharing of information in the “Additional disclosures for California residents” section below.

How Information Is Collected

We collect information through various methods, including:

• Directly from You: When you use the service or register for it.
• Device and Browser Interactions: When you interact with our service, allow access to your device, or interact with your computer, mobile device, or third-party accounts.
• Communication Channels: Through communication channels such as comments, messages, emails, and phone calls.
• Information Collected by Providers: Information collected by providers offering treatment or services in connection with the Service.
• Information from Third Parties: Information from third parties who pay for your care or provide treatment, laboratory care, or prescription medication.

How We Use Your Information

We use the information we collect for various purposes, including but not limited to:

• Providing and improving our services.
• Personalizing your experience and delivering content that may interest you.
• Sending updates, notifications, and support messages.
• Processing transactions and sending transaction confirmations.
• Handling user inquiries and providing customer support.
• Administering referral programs and rewards.
• Monitoring and analyzing trends, usage, and activities.
• Complying with legal obligations and protecting our rights and safety.
• Conducting research and analytics for the improvement of our service.
• Marketing and promotional purposes, subject to your preferences.

In accordance with applicable data protection law, we will only process your personal data where we have a lawful basis for doing so or for our business and commercial purposes. In respect of your personal data, these bases are:

1. where it is necessary to provide services to you under the performance of the contract we have with you;
2. where we are required to do so in accordance with legal or regulatory obligations;
3. where you have given your consent; and,
4. where it is in our legitimate interests to process your personal data, provided that none of these prejudice your own rights, freedoms, and interests.

The following is a list of the "Purposes" for which we (including any of our agents, processors, and/or employees) process your personal data and the lawful basis on which we carry out such processing:

Purpose & Lawful Basis:

To set up, administer, and manage your accountTo set up, administer, and manage your account

Necessary for the performance of a contract

To confirm your valid subscription to our App

Necessary for the performance of a contract

To receive and respond to your communications and requests

Necessary for the performance of a contract where such communication relates specifically to our services, otherwise legitimate interests so that we can respond to your query

To notify you about updates to our App and services, including updates to this privacy notice and any terms we have with you

Necessary for the performance of a contract

To carry out market research campaigns

Legitimate interests so that we can better understand the products and services that our customers most enjoy

To prepare statistics relating to the use of our App by you and other customers

Legitimate interests so we can understand the use of, and therefore improve, our App and services

To keep you informed of offers and promotions relating to our services

Legitimate interests where the offers relate to similar or identical goods and services to those you subscribe to and we have offered you an option to opt-out. Consent for any other type of marketing and we will offer an option to opt-in

To record communications with our customer services representatives

Legitimate interests so that we improve our customer services

To send you push notifications on mobile devices where you have agreed to this

Consent

To prevent and address fraud, breach of policies or terms, and threats of harm

Legitimate interests to prevent fraud, breaches of our agreements, and threats of harm

To improve the App and our other websites, apps, marketing efforts, products, and services

Legitimate interests so that we can better provide the products and services that our customers most enjoy

How We Share Your Information

We may share your information in the following ways:

• With service providers who assist in providing the Service.
• With third parties when you engage in certain activities.
• With healthcare providers and other parties involved in your care.
• To comply with legal obligations or protect our rights.
• In connection with the sale, merger, or reorganization of all or part of our company.

Data Retention and Deletion

We retain your personal data only as long as necessary for the purposes outlined in this policy. Once you unsubscribe or request deletion, we will retain your data for a period to satisfy legal, accounting, and reporting obligations.

Your Rights Over Your Personal Data

You have certain rights over your personal data, including the right to access, correct, and request deletion of your data. You can withdraw your consent, request an explanation of automated decisions, and file complaints with your national data protection supervisory authority.

Additional Choices and Opt-Outs

You can exercise various choices regarding the information we collect about you, including limiting data collection through your device settings or opting out of interest-based advertising. You can opt-out of receiving promotional emails and push notifications.

Our Policy Towards Children

Our services are not directed at children, and we do not knowingly collect personal information from individuals under the age of 18. If we discover we have collected personal information from a child, we will take steps to delete it.

Changes to This Privacy Notice

We regularly review and update our privacy policy. Any material changes will be communicated to you, and you can review the most current version on our website.

How to Contact Us

If you have questions or concerns regarding this privacy policy, please reach out to our support team through our Help Centre. hello@qilo.co